We all know the feeling of rejection! Whether it’s in personal life or business, it happens to the best of us. But, learning from your mistakes are life lessons that we all have to be aware of and knowing how to handle those objections is an important step.Read More
The nice thing about scripting is if a lead asks you a question that you don’t know off the top of your head, you can just search for the answer in the script. All the information you could possibly need, in one document ready to go.Read More
The value of a lead decreases in seconds, which means you have to contact them almost immediately. Marketing to leads takes time and money, how are you making sure your efforts are being followed through?Read More
Have you ever tried to ACTIVELY listen? It’s actually a lot harder to do than you would think. And when was the last time you remember actively listen to someone or something?
It’s no surprise that 74% of companies value listening skills. The benefits of good listening habits include customer satisfaction and greater productivity with fewer mistakes.Read More
In this blog post, I will be breaking down the defining traits of each era of call centers and building a timeline of how the industry has progressed.Read More