InteliKINECT is a call center that helps businesses connect with their customers, confirms an interest, and qualifies them before converting them to appointments, direct transfers, and sales. We have represented companies in industries such as Marketing and PR, Medical, Home Services, Construction, Legal, Financial Services and Education, to name a few. We have made thousands of calls and are ready to share what we have learned about making and taking effective calls so that you can improve your process.
“Communication – the human connection – is the key to personal and career success.”Paul J. Meyer
Why is important?
Before we get into the must-haves, let’s first discuss why quality calls are so crucial in this digital age. Some might argue cold calling is an old, outdated method; some would say customers hate getting on the phone with a sales representative. Both are valid points; however, in this digital age, it is easy to get overloaded and desensitized with the volume of emails and digital content. The more emails and offers people get, the harder it is to engage your audience. You might even say we’ve passed through the digital age and into the age of AI, artificial intelligence. It has become quite popular for companies to use recordings and fake conversations to produce a real customer experience, but can you ever replace a real conversation? It might be a convenient method used by call centers, it might be more cost-effective, but how willing are YOU to engage in a phone system that’s intelligent?
There is no way around it, you must be prepared to connect and develop a rapport with your customers so you will need these essential components to make a successful call. Whether a sales or customer service call, there are some definite dos and don’ts which directly affect the outcome of a potential call. We surveyed some of the top sales and marketing professionals, as well as our account managers to get feedback on what they felt were the most critical components to share with you.
“To effectively communicate, we must realize that we are all different in the way we perceive the world and use this understanding as a guide to our communication with others.”
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